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Partnership to Abolish $32M of Patient Debt

HARTFORD, Conn. — Trinity Health Of New England and Undue Medical Debt (RIP), a national non-profit, have reached an agreement that will result in the erasure of $32.76 million worth of non-Medicare/Medicaid medical debt belonging to 22,300 individuals previously served by Trinity Health Of New England and who were unable to pay after good-faith efforts to collect because of their financial circumstances.

Undue Medical Debt is a nonprofit that acquires medical debts belonging to people who are financially burdened and then abolishes those debts. Undue then notifies recipients in writing of the financial and emotional relief provided by the abolishment of their medical debt.

Medical debt relief cannot be requested and is source-based, meaning Undue can abolish debts only for past-due accounts belonging to providers like Trinity Health Of New England that are willing to engage with Undue . Undue has two criteria for relief: individual or family income cannot be more than four times the federal poverty level, and/or the individual’s medical debt must be five percent or more of that person’s gross annual income. This effort aligns with Trinity Of New England’s existing community benefit goals. 

In 2022, the federal poverty guideline was $13,590 a year for an individual plus $4,720 for each additional family member.

“Working directly with providers like Trinity Health Of New England is an amazing win-win-win scenario,” said Undue Medical Debt President and CEO Allison Sesso. “Our valued hospital partner is compensated for some of the care it provided (without having to sell accounts to a debt collector), patients are relieved of the financial and emotional burden of debt they can’t pay, and communities are uplifted as a result.”

“Our Mission and Core Values call on us to care for the whole person – body, mind and spirit,” said Montez Carter, PharmD, FACHE, President and CEO, Trinity Health Of New England. “High levels of medical debt challenge our past patients on all three levels. Partnering with Undue Medical Debt allows us to relieve those patients of their medical debt to Trinity Health Of New England while recovering a portion of that debt to help us continue providing the care our patients and communities need in a responsible and sustainable manner.”

Abolishment Details:

  • Undue purchased 39,000 past due accounts from Trinity Health Of New England. The accounts belonged to 22,300 individuals and totaled $32.76 million in face value.
  • Per Undue ’s criteria, these accounts belong to those currently least able to pay.
  • The top five counties where medical debt is being abolished by this partnership are: Hartford County, CT; New Haven County, CT; Tolland County, CT; Hampden County, MA; Litchfield County, CT. Debt in these counties accounts for $27.1 million of the total.
  • Undue is not a collection agency and will not attempt to recoup any payment from families or individuals. There are no strings attached; the debt for the qualifying accounts is fully abolished.
  • This relief does not apply to debt individuals may owe to providers other than Trinity Health Of New England.

Recipients of debt relief will be notified by letter in an envelope from Undue Medical Debt, starting this week. The full roll-out of letters may take a couple of months due to volume of accounts being processed. These letters are the only official notice of debt abolishment. Once the individual receives the letter there is no further action they need to take.

Undue has previously collaborated with other hospitals and healthcare systems, including Ballad HealthVituityChildren’s Hospital of Alabama, and other healthcare providers.

Abolishment Details: